Service-Ability - The Key to Competitive Advantage in the 21st Century

Service-ability can be defined as the ability of the whole organization, through its individual members, to deliver consistently what the organization seeks to do. Ostensibly, customer service lies in the area of marketing and strategy, this book also deals with management and organizational behavio [...]
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Service-ability can be defined as the ability of the whole organization, through its individual members, to deliver consistently what the organization seeks to do. Ostensibly, customer service lies in the area of marketing and strategy, this book also deals with management and organizational behavior.