Measure Up!

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: * Measure what is important to their cust [...]
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Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: * Measure what is important to their customers. * Motivate their organizations. * Identify and eliminate waste of both time and resources.