Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas

Bring lean improvements to the administrative areas of your organization! Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. "Value Stream Management for the Lean Office" [...]
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Bring lean improvements to the administrative areas of your organization! Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. "Value Stream Management for the Lean Office" will provide you with a complete system for lean implementation in the office. Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets! The highlights include: a complete case study that highlights the applications of lean in an office environment; a thorough overview of basic lean concepts; methods for identifying the administrative activities that need improvement; the eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations; guidelines and checklists to help direct and maintain lean improvements; a comprehensive lean assessment tool for administrative areas; and, definitions of common lean terms and concepts.