Dividing workers into three specific groups--"Saints," "Sinners," and "Save-ables"--this guide to management explains how to get the full potential from one's employees, and includes practical solutions to common problems, case studies, and real-life lessons learned.[...]

Don't just give them customer service.Give them Super Service! For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers. Now, it has been completely revised and expanded to a[...]

150 two-sided cards help you develop the critical thinking skills necessary to ace the Anesthesiology Oral Boards Take the stress out of anesthesiology oral board preparation by learning how to analyze a complex situation, formulate an organized plan, and communicate it in a way that impresses the e[...]

Based on proven, rock-solid computer incident response plans The Computer Incident Response Planning Handbook is derived from real-world incident response plans that work and have survived audits and repeated execution during data breaches and due diligence. The book provides an overview of attack a[...]

How to separate the news from the noise: what every investor needs to know. There is no shortage of financial advice these days. From cocky cable pundits to nattering news columnists to off-grid online bloggers, there are more so-called experts than ever before - and the noise can be downright deafe[...]

Minimal technical jargon, step-by-step discussions, and quizzes at the end of each chapter make this an easy-to-understand guide to C++ programming. Quickly learn what a programming language is and the anatomy of C++, then jump right into creating your own programs with expert guidance. Discover fun[...]

Presents an account of the author's referee experience: his dealings with the most controversial and volatile players, and his famous bust-ups with Sir Alex Ferguson, Sam Allardyce and others. This is also the story of how he transformed himself from terrace boot-boy to lawman on the pitch: a journe[...]

Presents the intriguing story of laser technology development through interviews with the scientists who made history with their groundbreaking research. This book describes a race for innovative laser technologies that resulted in several Nobel Prizes and one of the most bitter patent fights of the[...]

Offers strategy, process, and tactics for creating or revising content for the web and helps you plan, organize, write, design, and test web content that makes web users come back again and again to your site. This title looks at user interface design bloopers from commercial software, web sites, we[...]

You're being asked to quantify usability improvements with statistics. But even with a background in statistics, you are hesitant to statistically analyze the data, as you may be unsure about which statistical tests to use and have trouble defending the use of the small test sample sizes associated [...]

Using the simple, robust, Python-based Django framework, you can build powerful Web solutions with remarkably few lines of code. In Python Web Development with Django(R), three experienced Django and Python developers cover all the techniques, tools, and concepts you need to make the most of Django [...]

Trade more profitably by exploiting Microsoft Excel's powerful statistical and data mining tools: * Uncover subtle anomalies and distortions that signal profit opportunities * Create powerful new custom indicators, alerts, and trading models * Visualize and analyze huge amounts of trading data with [...]

Apple's iPad and iPad Mini tablets has been an incredible success and generated a lot of interest from photographers. Instead of hauling a laptop along on vacation or to a photo shoot, a photographer can bring the lightweight iPad and take advantage of its large screen, third-party software and onli[...]