Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World(R) Resort operations for over a decade. In Creating Magic, he shares [...]
Its not the magic that makes it work; its the way we work that makes it magic.The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadershipthe kind that inspires employees, delights customers, and achieves extraordinary business results. No one know[...]
Former Executive Vice President of Walt Disney World distills essential rules for winning and keeping customers--and growing profits in the process--by delivering superior service.
Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: As[...]
Executive time management secrets from a life at Disney. During Lee Cockerell's career at Disney as the Senior Operating Executive of Walt Disney World Resorts, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks [...]